A not-for-profit educational services organization had limited visibility into the delivery of sponsored products and services, because the entire value chain had been outsourced to a single vendor. The organization sought to entirely revamp its operational model by bringing some outsourced services back in-house and diversifying its vendor base.
Infinitive helped the company make strategy an operational reality by modeling processes, designing organization charts, writing job descriptions, and mapping system architectures. Infinitive also assisted in selecting new vendor partners for the company and designing the management controls to support those new relationships. Our consultants even identified senior leaders for the new positions established under the new operating model.
The organization has charted a course to become a truly high-performance organization, able to deliver higher levels of quality and service to more customers. It diversified its vendor base, strengthening its client service and business continuity capabilities and gaining clearer visibility into its business.
Working with Infinitive enabled us to complete a successful transformation.
— Solutions Manager, Operations Support