Biomedical / Life Sciences Company
Enhancing eCommerce Capabilities
Challenge
A large biomedical/life sciences company required a comprehensive renovation of its eCommerce infrastructure, a key asset responsible for $2 million in daily revenue. Specifically, it sought to update hardware and software, and overall management of the website and release lifecycles—all without impacting daily operations.
Solution
Before recommending the path forward to the updated environment, Infinitive consultants analyzed infrastructure, risk profiles, stakeholder needs, enhancement priorities, resource bandwidth, workflow processes, and financial impacts. The team then developed comprehensive requirements in collaboration with business stakeholder and technical development team.
Additionally, the team re-defined the process for quantifying, validating and prioritizing enhancements—including the bundling of regularly scheduled releases and better planning for rapid responses to short-term customer requests.
Results
The company has enhanced its primary revenue-generating asset by adding new capabilities. Plus, it has built the processes to more rapidly identify and deliver future enhancements, thereby sustaining a key competitive advantage.
