Global Leader in Next-Generation Networks
World-Class Program Management
Challenge
Like many leading telecommunications organizations, this global leader relies on a wide variety of channels – including direct and indirect, partners and re-sellers, retail stores and kiosks, and the Web – to sell products and support customers. At any one time, there are dozens of process improvement and technology implementation projects going on across these channels. These initiatives are critical to improving performance in everything from reporting and accounting to sales force training to managing the IT portfolio. But, they can be very difficult to keep these projects on track, on budget and aligned to key objectives.
Solution
Infinitive established two program management offices to coordinate standardize and actively manage a large flow of independent projects across the growing number of sales and support channels. Infinitive’s rigorous, best practices-based process models and templates supported project planning and initiation, executive communications and summaries, status reports and meetings, as well as risk and action item tracking. Repeatable processes for the full project lifecycle are in place to support a wide range of initiatives.
Results
The company enjoys greatly improved visibility into the costs and performance of dozens of projects, and has reduced the risk that projects will conflict with each other, disrupt standard operations or go over budget. Further, executives can better prioritize investments and allocate resources in line with overarching business goals.
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