Leading Digital Transformation: How Cultivating Trust Enables Success

I recently came across some interesting survey results, which caused me to think about trust in the context of today’s digital transformation and change initiatives. The following data from author Stephen Covey’s The Business Case for Trust is particularly enlightening: In a 2002 Watson Wyatt study, high-trust organizations outperformed low-trust organizations in total return to […]

Two Dimensions of Transformation Success: Strategic and Tactical

In our experience designing, implementing and overseeing large-scale strategic change initiatives, we have seen how the most effective transformation initiatives are notable for having a strong strategic vision and senior leadership. They also have a nitty-gritty focus on execution and a huge number of operational details. This combination of the strategic and tactical components means successful transformations […]

Business Transformation Roadmaps: Don’t End Up Someplace Else

Yogi Berra once said, “If you don’t know where you are going, you might wind up some place else.” I don’t think he was talking about failed business transformation programs, but he might well have been. For too many companies making large-scale investments in transformation, that scenario is all too familiar. Whether a company is […]