This global leader in next-generation networks and communications needed to build, manage and support the rollout of a national online sales ordering tool. The new tool was designed to dramatically expand the company’s retail sales footprint and support a new, multi-billion dollar infrastructure upgrade. Further, it would significantly magnify both the availability and convenience of the sales channels and thus drive a substantial increase in revenue.
The client chose Infinitive as a seasoned implementation partner with deep telecom expertise. Infinitive consultants worked with the client to analyze the business need, gather requirements and provide critical project and program management expertise. Infinitive also worked to define and implement governance policies and procedures to ensure communications were effective and consistent.
By embedding with the client team, Infinitive quickly made an impact, enabling fast and non-disruptive implementation of the sales ordering tool. Overall, the new technology has exceeded the company’s sales objectives.
“Infinitive people blended very effectively with our team and moved quickly to help us meet our targets on a mission-critical initiative.”
— Director, Operations