The company needed to instill operational discipline to reduce risk, meet regulatory requirements and enhance overall performance.
The sheer scope of the work to be done—establishing best practices-based processes and policies for lender and investor channel practices, internal controls, governance, disclosure, personnel oversight and compensation—would have taxed the most advanced of enterprises.
Based on extensive interviews, discovery and analysis, Infinitive consultants documented an operational framework including detailed flows of processes and sub-processes, roles and responsibilities charts, decision and approval points and training prerequisites. The framework also identified where processes bridged organizational boundaries and gaps existed.
The project team adopted lean and Six Sigma processes to efficiently gather high quality information and established a prioritized list of process improvements that could be implemented as soon as the documentation was complete.
The organization now has a prioritized action plan for high performance. With 100+ processes and policies clearly documented, it has clear, holistic visibility across organizational lines. It has reduced regulatory risk and created operational discipline through higher levels of accountability and process ownership.
Operationally, the long-term benefits could include lower overall administrative costs, based on increased transaction processing efficiency and the elimination of redundancy, plus higher employee productivity.
“Infinitive’s people think strategically and are detail-oriented, too. We structured our project approach to efficiently gather high-quality data that could be used to drive performance improvements moving forward.”
— Company Director