Challenge
With markets evolving, a large communications provider recognized the need to establish new revenue streams and expand its capability to drive advertising for its clients.
Solution
Established a robust program management office (PMO) to implement governance and controls for the long-term transformation initiative, which included:
- Developed and implemented best practices-based processes to drive the project forward against specific benchmarks and milestones
- Embedded business analysts into key functional areas and to translate business needs into system and process requirements
- Facilitated the design of “to be” processes and created detailed workflows for cutover activities
Outcome
The company migrated successfully to a new integrated advertising platform resulting in:
- Significant gains in ad revenue, with growth of 26%, 40% and 46% in the first three quarters post-launch
- Established a cohesive and actionable long-term strategy
- Improved operations and streamlined workflow supporting the increased scale of the business
Published March 8, 2020
