Challenge
A non-profit, global leader in the education industry needed to modernize and transform operations in support of strategic changes to its premiere product suite. Specifically, our client needed to:
- Implement an online exam registration and ordering platform to support more than five million students
- Enhance operations and policies to support equity and improve student performance
- Provide schools and teachers online resources in more than 30 areas of study
Solution
Provided transformation strategy, as well as targeted business analysis, project management, and change adoption, which included:
- Supporting definition of program strategy and planning for transformation of the product suite
- Creating a governance structure and providing program and project management to effectively execute the plan
- Conducting business analysis and collaborating across workstreams to define and document requirements, eliminating redundancies, streamlining information gathering, and ensuring stakeholder agreement
- Providing product management expertise to multiple scrum teams developing an AWS-based registration and ordering solution
- Planning and managing numerous pilot programs to test technology and validate user behavioral assumptions
- Preparing materials to inform internal stakeholders of policy and process changes
Outcome
Created modernized, efficient systems and processes that aligned to the transformed product suite and resulted in:
- Successful on-time launch of online registration and streamlined ordering system for more than 19,000 schools
- Nearly 100% adoption globally of new processes, policies, and technologies
- Increased student participation from schools around the globe
- More than $1 million in annual operational savings
Published November 18, 2021