Fresh Insights: OpenAI’s Spring Update

Spring Fling OpenAI’s Chief Technology Officer, Mura Murati, led the company’s Spring Update announcements yesterday with news of several advancements in OpenAI’s technology.  The two key announcements were the release of GPT-4o (that’s GPT – 4 with the letter “o” for omni model) and a desktop version of ChatGPT. GPT-4o: Text, Audio, and Vision GPT-4o […]

The Future of Large Language Models: 10 Areas Shaping the Next Generation

Large language models (LLMs) have made remarkable strides, enabling human-like text generation, understanding complex queries, and assisting with a wide range of tasks. Recently, there have been many new releases of the LLMs with efficiency improvements in benchmark tests like Massive Multi-task Language Understanding (MMLU). The leading models “rate out” very closely to one another […]

Reimagining Customer Service Through Generative AI

Overview Since the release of ChatGPT in late 2022, companies have considered many use cases for Generative AI within the enterprise.  ChatGPT’s  generative AI capabilities ignited significant interest in the potential for Large Language Models (LLMs) within the enterprise, particularly in customer service applications. Customer service became a focal point of GenAI applications because these […]