Project management is the process of leading a team to achieve all project goals within the constraints of scope, budget, and schedule. The objective of project management is to deliver a complete project which achieves the business case used to justify the project. Program management is the process of managing several related projects. Modern digital transformation is often implemented across multiple projects requiring the use of program management techniques.
Infinitive’s approach to both program and project management recognizes the importance of agile techniques for the rapid development and deployment of modern software. Infinitive has not only run project and program management efforts for clients, but we have actively worked to help our clients modernize and transform their Project Management Office (PMO) functions to become agile PMO operations. In these efforts, Infinitive first assesses the maturity of the client’s PMO efforts and helps the client move from lean to enterprise to agile PMO operations.
Agile delivery is an iterative approach to software (and business value) delivery in which development teams build software incrementally at the beginning of a project rather than shipping it all at once upon completion. The value of agile delivery not only applies to the fast delivery of software but the continuous delivery of business value to the customer. There are five major approaches to agile delivery – Scrum, Kanban, Extreme Programming (XP), Lean Development and Crystal.
Infinitive uses agile delivery practices when it develops software for customers. Infinitive also helps clients implement agile delivery approaches across their organization. In these agile transformation efforts, Infinitive stresses that agile techniques need to apply to more than just software development. Infinitive guides clients in developing a collaborative, flexible, and customer-centric approach across the organization.
Business process automation involves using technology to automatically complete tasks that were previously completed with either a fully or semi manual approach. Business process automation not only reduces costs but increases the accuracy of processes, streamlines processes, and shortens the time required to complete processes. Business process optimization increases business efficiency by improving automated business processes. The data generated from business process automation is always a major input to the process optimization effort.
Infinitive follows a “simply, automate, integrate” approach to business process automation and optimization. The simplify part of this approach analyzes the existing business processes at a client under the lens of business value provided. Infinitive often finds that existing processes are being executed to support scenarios that no longer exist. Unnecessary and / or redundant steps in existing processes are eliminated. The automation phase of process improvement looks at how technology can be applied to manual processes so that systems take the place of humans performing usually repetitive tasks. This not only saves money but frees up personnel to attend to higher value activities. The integration of individual processes (which have been automated) is undertaken to ensure that macro business transactions (such as order-to-cash) are as streamlined and effective as possible. Through all phases of the process improvement effort, Infinitive uses a customer-centric approach which places the customer at the center of the new, simplified, automated, integrated and optimized processes.
Digital transformation requires far more than new software developed in an agile manner. While the software is critical, true digital transformation requires that an organization’s workforce be moved from the old to the new. That workforce must be evolved to effectively use the digitized workflows that are enabled by the new software and technology. True digital transformation often requires new organizational structures, modified business processes, implementing an agile governance mindset and new ways to monitor and measure progress. All these people-centric changes require modern, effective, and ongoing training.
Infinitive has worked with many companies on both the software and non-software (i.e., people-centric) changes required to implement a digital transformation program. Infinitive has helped clients create clear and integrated strategies that tie technology to people-centric activity. Infinitive has worked to ensure that there is a commitment to change from top through middle management. Finally, Infinitive has evaluated the readiness for companies to achieve digital transformation as well as developed modern and effective training for the transformation. This ensures that the people involved with a digital transformation are as ready as the technology to provide the anticipated business benefit.