Modernizing to Accelerate Mission Expansion

A large multi-national non-profit that works with donor funds to address the climate and biodiversity crisis needed support for its digital modernization journey so that it could get out of supporting data centers. Challenge The client needed help mapping out a strategic vision and specific strategies for Cloud, Data, and Technology transformation. Infinitive was contacted […]

Modernizing Operations for a Transformed Product Suite

Challenge A non-profit, global leader in the education industry needed to modernize and transform operations in support of strategic changes to its premiere product suite. Specifically, our client needed to: Implement an online exam registration and ordering platform to support more than five million students Enhance operations and policies to support equity and improve student […]

Revamping the Salesforce Ecosystem

Challenge A leading nonprofit serving higher education needed a strategic assessment of Salesforce to improve customer acquisition, retention, and internal operating efficiency. Specifically, the organization needed to address: Uncertainty around the current Salesforce ecosystem implementation and its ability to meet future strategic and tactical needs Lack of defined customer journeys and processes that impacted the […]