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Spurring Product Adoption Through Customer Outreach

Spurring Product Adoption Through Customer Outreach

Challenge A global leader in the education industry needed to create a personalized customer outreach program to ensure success of a product transformation and address: Lack of outbound call center capabilities needed to proactively manage the impacts of product changes Insufficient internal resources to design and execute customer outreach campaigns…

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Education Challenges During COVID-19

Challenge A global leader in the education industry needed to create a personalized customer outreach program to ensure success of a product transformation and address: Lack of outbound call center capabilities needed to proactively manage the impacts of product changes Insufficient internal resources to design and execute customer outreach campaigns…

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7 Ways to Hit the Launch Date When Teams Are Remote

Challenge A global leader in the education industry needed to create a personalized customer outreach program to ensure success of a product transformation and address: Lack of outbound call center capabilities needed to proactively manage the impacts of product changes Insufficient internal resources to design and execute customer outreach campaigns…

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Video: “Choose Your Own Ad-venture” and its Impact on Digital Advertisers

Challenge A global leader in the education industry needed to create a personalized customer outreach program to ensure success of a product transformation and address: Lack of outbound call center capabilities needed to proactively manage the impacts of product changes Insufficient internal resources to design and execute customer outreach campaigns…

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Agile as a Team Sport: Scrum Master and Product Owners Are Critical to Success

Challenge A global leader in the education industry needed to create a personalized customer outreach program to ensure success of a product transformation and address: Lack of outbound call center capabilities needed to proactively manage the impacts of product changes Insufficient internal resources to design and execute customer outreach campaigns…

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